[중국취업] Korean/Japanese Technical Support Engineer - RSA

EMC중국에서 한국어가 가능한 기술지원 엔지니어를 모집하고 있습니다. 관심 있는 분은 아래 JD를 참고하시고 워드로 작성된 영문 이력서를 아래 메일 주소로 보내주시면 고맙겠습니다.

회사 홈페이지: WWW.EMC.COM 

근무지: 중국 상하이 (오각장 五角场 ) KIC (创智天地)

공식 메일 : 

•         2+ yrs relevant experience

•         Fluent English and good English writing skills

•         Ability to speak and write Korean or Japanese

•         Having a customer service support analyst in an open systems environment preferred

Who we are?

EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you'll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable.

We believe that information is a business’s most important asset. Ideas—and the people who come up with them—are the only real differentiator. Our promise is to help you take that differentiator as far as possible. We will deliver on this promise by helping organizations of all sizes manage more information more effectively than ever before. We will provide solutions that meet and exceed your most demanding business and IT challenges. We will bring your information to life.

 

Why EMC?

Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud.

When you choose EMC, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment

EMC Customer Service Center seeks a well performed Technical Support Engineer to make things work.

 

What does Technical Support Engineer do?

 

The candidate will be required to deliver a high standard of technical support direct to our customers and via our channel partners. The right person must be a very strong communicator, dedicated to providing a high level of telephone support. This position is based in the EMC Support Centre in Shanghai, China. 

           

What do we need from you?

 

Candidate should be an experienced, competent technical support professional with knowledge in the some of following areas:

 

·         Relevant Degree (Computer Science) or equivalent relevant experience.  2 yrs above years of directly related industry experience. 

·         The ideal candidate is prefer to have a customer service support analyst in an open systems environment. 

·         Demonstrate excellent customer service skills, including strong sense of urgency, tact and professionalism.

·         Good Unix knowledge, ideally with experience of  Solaris and Linux

·         Strong Windows 2003 and above knowledge and experience

·         Good Networking skills – Routers, Firewalls and VPN’s

·         Good Database and SQL skills

·         Good TCP/IP protocols and operation experience.

·         Knowledge of Web Servers, Microsoft IIS, SunOne and Apache

·         Fluent English and good English writing skills is required in this position.

·         Ability to speak and write Korean or Japanese is required in this position.

 

 

Character Skills should include the following:-

 

·         Competent, self motivated and self starting

·         Ability to take on new challenges and learn new technologies

·         A logical mind with excellent problem solving skills.

·         Excellent communications skills

·         Enthusiastic and creative approach to work.

·         Team worker and good humoured.

·         A willingness to go the extra mile.

·        Work under pressure

·        Stay positive

·        Willing to listen and accept feedback

·        Appreciate team work and give credits to the team

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

·       Responsible for providing 1^st/2^nd level technical support to Customers, Field personnel and VARs that are experiencing computer system issues which include network security products

·         Provide timely updates and progress reports to our customers and record them clearly in our case tracking system

·         Escalate and explain problems with clarity to Senior and Advanced Technical Support Engineers.

·         Keep their Manager and key personnel within RSA updated on outstanding and important issues

·         Compose technical solutions, for inclusion into the corporate knowledge database.

·         Make effective use of the existing Customer Services support databases and resources internally and externally. Search knowledge base for solutions to customer problems and utilise relevant solutions.

·         Bring Customer reported problems to a resolution in a timely manner